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Our Privacy Statement
Our website uses cookies. We use cookies for flawless functioning of the website. We use cookies on our website to improve the website`s usability/personalise the website for each user.
We use both session & persistent cookies as per website/functionality requirement.
By using our website & providing your consent, you are agreeing to our cookies usage policy.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us as your name. Address and email address.
For further questions please contact our data controller help@linenandmoore.com
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only, If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our terms of service.
SECURITY
To protect your personal information , we take reasonable precautions and follow industry`s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed , altered or destroyed.
AGE OF CONSENT
By using this site, you represent that you are at least the age of maturity in your state/county/town of residence and you have given us your consent to allow any of your minor dependents to use this site.
POLICY
We recognise how important it is to keep your personal information safe and secure. This Privacy Policy explains what personal information we collect.
We are totally committed to ensuring that your online shopping experience is completely private and when you give us your name, address, credit card, contact details, or any other personal details we promise to keep them safe and secure and with the exception of that outlined in this policy, we promise never to share them with anyone outside of our website.
SITE SECURITY
Our website is as secure as we can make it, with up-to-date security features. The website uses 128-bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing. When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar to indicate that the encryption is taking place.
COOKIE POLICY
Cookies are tiny text files stored on your computer when you visit certain web pages, which we use to keep track of what you have in your basket and remember you when you return to our website.
To utilise all the online shopping and personalised features of our website, your computer, tablet or mobile phone will need cookies enabling, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘Key’ so that once you’re signed in, is associated with this information.
We're giving you this information as part of our programme to both comply with legislation, and to ensure we're honest and transparent about your privacy when using our website. We know you'd expect nothing less from us – we will always endeavour to treat your information as if it were our own.
If you’d like to learn more about cookies in general and how to manage them, aboutcookies.org. If you’d like to opt out of cookies, please go to the Network Advertising Initiative website.
Please note that we’re not responsible for the content of external websites.
Link to these pages
Aboutcookies.org: https://www.aboutcookies.org/
Network Advertising Initiative Websites: http://optout.networkadvertising.org/?c=1#!/
PRIVACY PROMISE
We treat your personal data in the same way we would want our own data treated – so we are absolutely committed to ensuring your details are kept confidential, and only used to provide you with outstanding customer service.
We promise never to sell your personal details to any company, and unless specifically authorised by you to do so, we will never pass your details to third-party companies for mailing or marketing purposes outside of our website.
When you make a purchase from us we need to collect some personal information from you. Your information is held on secure servers and we fully complies with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.
Your rights Being the data subject, you have the following rights according to:
- art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein.
- art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us.
- art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required- to exercise the right of freedom of expression and information;- for compliance with a legal obligation;- for reasons of public interest or- for establishing, exercising or defending legal claims.
- art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as- the accuracy of the data is contested by you;- the processing is unlawful, but you refuse their erasure;- we no longer need the data, but you need itto establish, exercise or defend legal claims, or- you have lodged an objection to the processing in accordance with art. 21 GDPR.
- art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller.
- art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
WHAT WE COLLECT
Title, first name and surname
Contact information including telephone number and email address
Geographical information – your address and postcode and IP address
Information about your online purchases from us (for example, what you have bought, when and where you bought it and how you paid for it)
Information about your online browsing behaviour and information about when you click on one of our adverts
Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
IF YOU CONTACT US
When you contact us, or we contact you or you take part in promotions, we may collect:
Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media
Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
Your feedback and contributions to customer surveys and questionnaires
HOW WE USE YOUR DATA
We require this data to understand your needs and provide you with an excellent service, but also:
Placing, processing and dispatching your order(s)
Internal record keeping
Analysing demographic and geographical location data via Google Analytics using cookies
Providing you with website sharing services and social network connectors
We may use the information to improve our products and services
We may periodically send promotional emails about new products & special offers
From time to time, we may also use your information to contact you for market research purposes
We may use the information to customise the website according to your interests and to present you with advertisements about our products and services when you visit other websites, and to present you with advertisements about our products and services when you visit other websites. It is possible that personal information you provide to us may be transferred to, and processed in, a destination outside the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy
We may use information to manage and improve our day-to-day operations
EMAIL MARKETING SERVICES
From time to time, we may email you with offers and updates on our products and services. These emails may be personalised to contain your name for promotional reasons. We use some third-party institutions to perform services on our behalf, including the handling, processing and fulfilment of your order. They receive only the information required to do this and all such institutions are under strict contractual obligations to keep your personal information secure and private.
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a)GDPR, using the data required or disclosed by you separately for this purpose.
You may unsubscribe from the news letter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the news letter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
PHISHING EMAILS AND CALLS
Phishing is the process of gaining someone’s personal data illegitimately. This is often done by email and telephone, with the phisher claiming to be from an official or legitimate source.
Never share your personal information with someone claiming to be from us. If we need to legitimately contact you regarding your payment method or delivery (for example), we will ask you to call. If you believe someone is attempting to deceive you into passing your personal data over, please let us know as soon as possible.
If you would like to learn more about phishing, please see the Action Fraud website.
https://actionfraud.police.uk/fraud-az-vishing
UNSUBSCRIBING
We try to ensure our mailings are relevant and contain offers that interest you, but should you no longer wish to hear from us, click the link at the bottom of one of our emails to update your account preferences. The process to unsubscribe your email may take up to five working days.