Frequently Asked Questions

Browse and discover the products you like using the menu along the top of the screen. If you’re looking for something specific, use the search function in the top left corner of the screen to quickly locate your item. Choose the colour, size (if applicable) and number of items you want and click the "Add to Cart" button. You can then continue shopping until you are ready to pay. If you wish to view the products in your Cart while you are shopping, click on "My Cart" in the top right corner of the page. When you have chosen all your items, click on the "Checkout" button and follow the simple instructions on screen to take you through our secure checkout process. If you have any difficulty placing your order online, please do not hesitate to contact us by email help@linenandmoore.com or call us on 01491575310.

Yes you can but we only accept order value up to £50 over the phone . Any order above this value will need to be placed through our website. Simply call our helpful Customer Service team on 01491575310 (Monday - Friday 9.00am to 5.00 pm.

If it is the first time you have placed an order with us there is no need to register your details if you are in a hurry. Click on 'Guest Checkout' and follow the instructions.

When you get time it is well worth setting up an account so that you can track your orders.

When you have placed an order online, you will immediately see your Order Summary. You will receive an order confirmation to your email address, followed by a dispatch email as soon as your order has left our warehouse.

Please note: tracking is only available 24 hours after you receive email confirmation that your order has been dispatched.

Once your order has been despatched you will receive a tracking link via email allowing you to track its progress. Please contact us by email or by phone if you did not get your order confirmation email.

If an item you ordered is missing from your delivery please check your despatch note before contacting us.

We do try to process all orders as soon as possible so that you receive your items quickly. We are sorry that in most circumstances it is not possible to change your order however you can cancel your order once you've placed it, as long as it has not been despatched.

Unfortunately we are unable to add items to an existing order. If you would like any additional items please place a new order for them.

If your order has already been despatched or delivered, and you would like to return an item, please visit our return policy page. Returns Policy

Your order confirmation email is automatically generated and sent to the email address you provided when you have placed your order.

Occasionally they can slip into your junk folder so have a little look in there before contacting us. If you still cannot see one then please get in touch with our customer service team who can check the email address you provided and re-send the order confirmation to you.

We try our best to keep the all items in stock however if the item is out of stock then you can contact us to check when it will be back in stock.

As a first time buyer you will get a 5 % discount. All you need to do is to register your email with us and your discount will automatically added to the checkout . However if you feel that you did not get that discount, please contact our customer service either by call 01491575310 or email help@linenandmoore.com.

You can sign up with us through our trade discount page from our Home page. Trade Account

Yes new customers who will sign up get 5% discount. If customer order value over £1000 a further 10% discount will be added automatically at checkout. This 10% trade discount will be applicable to all existing and new customers.

Our customer service team is always happy to help if you have any questions or need some advice about our products. Either call our customer service 01491575310 or email us at help@linenandmoore.com .

Please read our Terms and Conditions.

To return or exchange a product you may do so within 14 days of receipt of the goods. The product you wish to return must be unused, unwashed in its original, undamaged packaging. A full refund will be given for the goods but note we do not refund return carriage costs unless the goods received were damaged or incorrect. Please note that parcels remain your responsibility until returned to us therefore we recommend that you obtain a certificate of posting or use a delivery service that offers insurance to the value of the goods being returned. Please contact our customer service team at help@linenandmoore.com or by telephone 01491575310.

Once a customer sends the item through any chosen courier, tracking numbers will be generated which can be used to track the return. We try our best to process the returns as soon as we receive them, hence before contacting us we will advise the customer to check their account for any refund and for exchange this can take up to 48 hours to be redeliver after we have received the return.

Once we receive your return, we will try our hardest to process your refund as quickly as possible. During exceptionally busy periods this can take up to 14 days. Please be aware that it can take an additional 3 – 5 days for a refund we have processed to appear on your bank or credit card statement.

Delivery & Tracking

If you have placed an order and need to change your delivery address, please contact our Customer Service team as quickly as possible. If your parcel has already been packed or dispatched we may not be able to change your address. However, once your parcel has been dispatched, you can arrange for it to be diverted once you have received your order confirmation email with tracking numbers using DPD portal.

Do not worry, if this happens the driver will make one more attempt to deliver your parcel. If they are unsuccessful after the second attempt they will leave a calling card informing you of the next steps in getting your parcel to you. A calling card would also be left if the parcel was left in a designated safe location.

To divert your parcel or select a safe location that you are happy for drivers to deliver to, simply click ‘track & divert’ at the bottom of your tracking email from DPD.

Yes we do deliver in Europe just see our International delivery information.

During the checkout process you will be asked to enter your delivery address. Once you select your method of payment a box will appear that says 'My billing and delivery address are the same'. If your billing address is different to your delivery address please un-tick this box and proceed to enter your billing address.

We use Royal mail and DPD for delivery in UK and DHL for delivery in Europe. Please visit our Delivery & Tracking page here Delivery & Tracking